Before you open a new ticket:
Each ticket needs to contain a request: (What do you need Tech to do?)
Each ticket needs to contain sufficient context:
Is something broken? If so, which features are not working correctly? What does it look like when it is working? How does it look now?
Please be as specific as possible, and include work instructions and menu options relevant to the request (if applicable).
Additional context is helpful in prioritizing tickets - please include any applicable info, such as:
Does this issue currently have a workaround?
Is this a client request? If so, is there a hard deadline given by the client?
Is there other helpful context that may be needed?
